Privacy Policy

​Last updated: 1st October 2026

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Revive Tai Chi is run by Alla Bennett, a sole trader based in Ash Vale, Surrey. We teach Tai Chi, Qigong and meditation classes in person in Surrey, Hampshire and Berkshire, and online.

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This policy explains what personal information we collect through www.revivetaichi.co.uk, our classes and our emails, why we collect it, and your rights over it. We are the "data controller" for this information under UK data protection law.

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If you have any questions about this policy or your information, contact us:

• Email: taichi@revivethrive.coach

 

What information we collect

Information you give us

• Enquiries: your name, email address, phone number (optional) and message when you use our contact form, email or call us.

• Newsletter: your name and email address when you subscribe.

• Bookings and payments: your name, email, phone number, the classes you book and your payment history. Card payments are handled by our payment provider; we never see or store your full card details.

• Health information: details of any medical conditions, injuries or pregnancy you tell us about so we can teach you safely (see Health information below).

• Corporate clients: the name, job title, work email and phone number of your contact at the organisation, and attendee names where needed to run a session.

• Online classes: your name and email to send joining links. Classes may be recorded; we will always tell you first and you can keep your camera off.]

Information collected automatically

When you visit our website, our website platform (Wix) and any analytics tools collect technical information such as your IP address, browser and device type, pages visited and how you arrived at the site. See Cookies below.

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How we use your information

UK data protection law requires a lawful reason (a "lawful basis") for each use of your information. Ours are:

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What we do

Lawful basis

Reply to your enquiry

Legitimate interests (responding to people who contact us)

Manage your bookings, take payment and send class updates or cancellations

Contract

Send our newsletter

Consent — you can unsubscribe at any time using the link in every email

Keep you safe in class using health information you share

Explicit consent

Deliver sessions to corporate clients

Contract, and legitimate interests for the contact person

Keep financial records

Legal obligation (HMRC requirements)

Run, secure and improve our website

Legitimate interests; consent for non-essential cookies

We do not sell your information, and we do not use it for automated decision-making or profiling.

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Health information

Tai Chi is gentle, but we need to know about anything that could affect how you practise safely, such as joint problems, recent surgery, heart conditions or pregnancy. Health information is "special category data" and gets extra protection.

• We only ask for what we need to adapt the class for you, and only with your explicit consent.

• You can choose not to share it, but we may then be unable to advise you on safe modifications.

• It is seen only by your instructor and is never shared, except in an emergency where it is needed to protect your vital interests.

• Paper forms are kept securely and digital records are password-protected.

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Who we share it with

We only share your information with trusted providers who help us run the business. They act on our instructions and must keep it secure:

• Wix.com — hosts our website and handles forms, bookings and newsletter emails.

• TEAMS and ZOOM — runs our online classes.

• Outlook and HubSpot — for our day-to-day email.

• Our accountant — where needed for tax and financial records.

We may also disclose information if the law requires it, for example to HMRC, or to protect someone's safety.

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International transfers

Some of our providers, including Wix, may store or process data outside the UK, for example in the European Economic Area, Israel or the United States. When this happens, the transfer is protected by UK adequacy regulations or by safeguards approved by the Information Commissioner, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

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How long we keep it

We keep your information only as long as we need it:

Information

How long

Enquiries that don't lead to a booking

12 months

Booking and attendance records

While you attend, then 2 years

Health information

While you attend, then 12 months

Payment and financial records

6 years, as required for tax

Newsletter details

Until you unsubscribe

Corporate client contacts

For the contract, then 2 years

After these periods we securely delete or destroy the information.

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Cookies

Cookies are small files stored on your device when you visit a website. Our site uses:

• Essential cookies, set by Wix, which make the site work and keep it secure. These don't need your consent.

• Analytics cookies [e.g. Google Analytics], which tell us how visitors use the site so we can improve it.

• Marketing cookies [e.g. Meta Pixel], which help us measure our social media advertising.

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We only set analytics and marketing cookies if you agree to them through our cookie banner. You can change your choice at any time via the cookie settings link in the website footer, or by clearing cookies in your browser.

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Your rights

Under UK data protection law you have the right to:

• Access a copy of the information we hold about you

• Correct information that is wrong or incomplete

• Erase your information in certain circumstances

• Restrict how we use your information

• Object to us using your information on the basis of legitimate interests

• Data portability — receive your information in a reusable format

• Withdraw consent at any time, where we rely on it (for example the newsletter or health information)​

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To use any of these rights, email taichi@revivethrive.coach. There is no charge, and we will respond within one month.

Complaints. If you're unhappy with how we've handled your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.

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Security, children and changes

Security. We protect your information with password-protected accounts, two-factor authentication where available, and secure storage for any paper records. Our providers use encryption to protect data in transit.

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Children. Our classes are for adults. [If you accept under-18s: We only accept bookings for under-18s from a parent or guardian, who provides any information on their behalf.]

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Changes to this policy. We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.